Cancellation policy and form
You can cancel your contract within 14 days without giving reasons in writing (eg letter, fax, e-mail) or - if the case before the deadline - by returning the goods.
The period begins after receipt of this instruction in text form, but not before receipt of the goods at the recipient (in the case of recurrent delivery of similar goods not before receipt of the first partial delivery).
To maintain the cancellation period, the timely dispatch of the revocation or the thing is sufficient.
The revocation must be sent to:
by e-mail to
In the case of an effective revocation, the mutually received benefits and any benefits (eg interest) surrendered.
If you can not give us back the received performance in whole or in part or only in a deteriorated (for example open) condition, you must pay us compensation for the value.
With the release of things this does not apply if the deterioration of the thing solely on their examination - as it would have been possible for you in the store - is due.
Incidentally, you can avoid the obligation to pay compensation for a deterioration caused by the intended use of the item by not using the item as your own property and refraining from doing anything that impairs its value.
Parcel shipping items are to be returned at your own expense.
You have to bear the regular costs of the return if the delivered goods correspond to those ordered or if you have not yet provided the consideration or a contractually agreed partial payment at the time of the cancellation. Otherwise, the return is free of charge.
Obligations to reimburse payments must be fulfilled within 30 days.
The period begins for you with the dispatch of your revocation or the thing, for us with their receipt.